Reviews
Customer Comments
1.6.2012 “I just read about Dr.Winters treating a bald eagle last summer on the Hanover Animal Control website. I sincerely thank Dr.Winters for caring for the wildlife in Hanover County and the entire staff there at Hanover Green for caring for the loving pets that are brought to them. We so appreciate the way you treat our furry children. All of you are a blessing to us but those ladies & gentlemen at the front desk deserve an extra pat on the back. They are truly the face of Hanover Green and they portray your office well.” Sincerely, P. Rafferty
8.1.2011 ‘Thank you so much for your kind donation of the spay for “Elric’s Angel” for his Make-A-Wish. Angel was take to her new home…” Read more about Elric’s story…
6.11.2011 “I was sure she had…broken that leg… From the initial converstaion with the person who answered the phone I felt calmness and support…
You [Dr.Winters] have hired, trained and shown your staff how to care for the animals and humans in the same way as you, and they do it beautifully…
Dr. Beverly Creasy talked to us about options with professional objectivity and caring compassion…She was amazing. I felt like I was going through that very difficult and emotional experience with a family member rather than a person I never met. And the techs…followed her lead and could not have been nicer… There are not enough words to describe the good feelings my husband and I have about them and how they treated us…We are so grateful for your clinic.”
3.13.2011 “…on a very busy night, we were waiting our turn when a man began to berate [your receptionist] over apparently…a discount for which he was not eligible. Diane was the best example of grace under fire I have seen in a long time. She was patient, calm…and continued her unflappable work even when he continued to push his complaint. The waiting room was packed and all the front desk staff were very busy, so for her to be able to keep her cool and remain polite and professional was amazing. …[She] just like all the front desk staff, is a jewel…her and her colleagues kindness when our furry families are sick (and even when they are just there for something routine) doesn’t go unnoticed and is very much appreciated.”
3.7.2011 “Dear Becky, “[We] enjoyed our visit to HG Friday! …we want to thank you, Diane, Sue, Dr.Creasy and both vet techs… they (& you) were so great with our boys!! We thank you for your kindness, love & attention to details for all of our issues. We especially thank you for suggesting we do your geriatric & wellness packages! You saved us a bundle and so glad you & HG go so deep into lab results & overall health to give our boys the healthiest, longest life as possible with us! And for that we thank you!!”
~ “As always, we love the staff & the services & everything! You all are great & love animals so much. Keep doing what you are doing.”
~ “Great service. 5pm appointment & saw Dr. Winters at 5pm. Exceptional.”
“Wonderful doctors and staff.”
“I love HGVC and wouldn’t go anywhere else!”
“All personnel are courteous, knowledgeable and most friendly. Special thanks to Dr. Creasy for that extra effort.”
“We’ve been coming here for 15 years. We think you’re doing great!”
“Have always had great care taken of all my pets. Everyone is so sweet & attentive to my pets & I. Prices are a bit high though.”
“Saturday office hours are very convenient. Thank you.”
“Med and food cost high compared to other vets.”
“I am always happy when Sue & Becky are here. They’re the best!”
“Would be nice to talk with doctor after pet’s surgery. Techs were very helpful, but a doctor’s explanation would be nice.”
“I like Dr. Winters’ compassion. We need more of that for out pets.”
“Wonderful! Glad we transferred from Lee-Davis vet!”
“I have brought my animals here since 1977.”
“After 30 years, I’m still happy.”
“Your follow-through with sick animals is excellent.”
“Outrageously expensive on canine shots! I paid $40 to have a vet spend 2-3 minutes checking my dog’s skin.”
“Dr. Winters and staff are the best in Richmond & the vicinity! Keep up the good work!
“Thank you so much for taking care of my pets. All your staff are kind and helpful. The receptionists are friendly and everyone shows genuine interest in my animals. I have no family locally and your kindness makes your business very special.”
“Your recent staff is the best yet.”
“I relocated from Mechanicsville to King King William and drive 50 miles one way. I wouldn’t think of taking my dogs anywhere else! Thanks!”
“We appreciate your efforts to provide reduced cost services to senior and financially stressed clients.”
Survey Results
| 1 | 2 | 3 | 4 | 5 | N/A | Don’t Know | Y | N | Didn’t Answer | |
| Were your telephone calls handled professionally and promptly? | 0.40% | 9.09% | 88% | 1.60% | 0.79% | |||||
| Were receptionists attentive & courteous? | 1.19% | 7.11% | 91.70% | |||||||
| Were you seen in a timely manner? | 1.19% | 1.58% | 15% | 80% | 0.79% | 1.19% | ||||
| Did the doctors explain things well? | 0.40% | 0.40% | 1.60% | 8.30% | 82% | 5.90% | 1.19% | |||
| Did we clearly communicate your medical options? | 4% | 9.50% | 76.30% | 7.90% | 2.40% | |||||
| Was our staff knowledgeable? | 0.80% | 9.50% | 88.10% | 0.80% | 0.80% | |||||
| Do you feel your services were fairly priced? | 0.40% | 0.40% | 9.10% | 27.70% | 59.70% | 0.40% | 0.40% | 1.98% | ||
| Overall satisfaction of the medical care received by your pet. | 1.60% | 8.70% | 88% | 34.80% | 0.79% | |||||
| Would you recommend us? | 99.20% | 0.40% | 0.40% |
